C'mon Airlines, get with it

So the snow arrives and the UK goes into a tailspin.

3 of the girls in the office were due to fly out today from Luton to go skiing ... so much gnashing of teeth when they couldn't get through to the airline this morning to find out whether the flight was cancelled.

Let's face it, there's a real easy way of defusing this angst. They booked on-line so your e-mail is captured when booking, so the airline know your e-mail and what flight you're on.

So why not a simple e-mail (or text message) to the girls giving them an update rather than letting the phone ring off the hook and irritating customers.

So c'mon, what about a little proactivity! It would cost less and customers are happier ... or am I missing something?

PS. EasyJet actually offer the service, but it's not automatic ... you have to tell them.